Seeking information on public schemes or filing grievances will soon be just a call away. The state government is soon going to launch citizen call centre (CCC), mobile-based governance in the state. Services are expected to start in the next six months and will have one common number for reaching all the government departments.
The scheme will be launched in two phases. In phase-I, grievances and information have been included and a total of nine departments incorporated. “Any citizen who has any problem can contact the call centre. The call centre for the first time caller will create a master data which will be linked with the caller’s number,” said G K Sharma, officer on special duty, IT department.
as published in TOI-Jan-2013
DoIT & C 